Chatbots News

Gartner predicts chatbots will be the main customer service tool for 25% of companies by 2027. Ecommerce chatbots can help retailers automate customer service, FAQs, sales, and post-sales support. Ralph, an AI chatbot deployed on Facebook Messenger helps users find the right Lego set, and right off the bat, it was an overwhelming success. Instead,

Rule-based or linguistic chatbots are the one that run on, yes you guessed it right, rules. Before sharing the answer, the bot matches the input text with the pre-programmed responses, and if it finds a match, it displays it to the user; otherwise, share the generic fall back response. An intelligent chatbot (even if it